RETURN & EXCHANGE POLICY

At Allura Online, your satisfaction is our priority. We have designed this policy to be clear and fair so you can shop with confidence.

Returns

Eligibility for Returns
  • Items must be returned within 7 days of the delivery date
  • Products must be unused, unopened, and in their original condition and packaging
  • Fragrances must be in their original factory-sealed packaging — once a seal is broken, the item cannot be returned for hygiene reasons
How to Initiate a Return
  1. Contact us at info@alluraonline.com or 081 018 5334 with your order number and reason for return
  2. We will review your request and, if approved, provide a Return Authorization Number with return instructions
  3. Securely package the item(s), include the Return Authorization Number inside the package, and ship to the address provided
Refund Process
  • Refunds are processed once we receive and inspect the returned item
  • Approved refunds are issued to the original payment method within 5–7 business days
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to a defect or an error on our part

Exchanges

Exchanges are only available for items with confirmed factory defects.

Eligibility for Exchanges
  • The item must be unused, in its original packaging, and in the same condition as received
  • Fragrances must be in their original sealed packaging
  • Defects must be reported within 7 days of delivery
How to Initiate an Exchange
  1. Contact us at info@alluraonline.com or 081 018 5334 with your order number, a description of the defect, and supporting photos
  2. We will issue an Exchange Authorization Number with return instructions
  3. Securely package the defective item(s), include the Exchange Authorization Number, and ship to the address provided
  4. Once we receive and verify the defect, we will ship your replacement and send tracking confirmation
Exchange Process
  • If the requested replacement is out of stock, we will offer a full refund or store credit

Non-Returnable Items

  • Items marked as “Final Sale”
  • Any product that has been used, opened, altered, or damaged after delivery
  • Items returned without a Return Authorization Number